Unless otherwise stated in the product listing, orders are typically processed within 1-3 working days for non-personalised items. For personalised items please allow 4-7 working days. If, for some reason, I foresee a delay with your order I will get in touch immediately using the contact information entered at the time of ordering (please check your junk mail folder!).
I always try and process orders as quickly as possible, however during the busy Christmas period (October-December) these timings can stretch to 3-5 working days for non-personalised and 7-10 for personalised items.
If you have a specific deadline for your order please do get in contact with me first so I can confirm what is feasible within the timeframe. You can reach me at firstname.lastname@example.org or via the Contact Us page online.
If you have supplied your email address at the time of ordering you will receive a shipping confirmation email when your item has been shipped.
Standard UK shipping is via Royal Mail first class. This *should* take between 1-3 days, however given the current climate we have been advised to please allow up to 14 days. Please select the appropriate shipping cost for the items are are ordering. Free UK Shipping is available for orders over £50.
There is a Special Delivery option available for UK orders - this is a Royal Mail next day delivery service. Please don't forget to take into account the order processing time too.
There is a flat shipping rate of £5.50 for Europe and £10 for the Rest of the World. This is a standard, non-tracked, service via Royal Mail. If you are interested in a tracked shipping service please get in touch and I can quote based on your items.
Please see the Returns Policy for more information on returning items.