WHEN WILL MY ORDER ARRIVE?
If you're order is placed before 3pm it will be sent out within 1-3 working days. Please note this excludes personalised items, clothing or if the item(s) is pre-order. We endeavour to clearly show delivery times on pre-order items but should you have any questions before ordering please get in touch.
For orders containing personalised prints or clothing please allow 4-7 working days from ordering to despatch (often quicker but I say this to help manage expectations for time sensitive gifts). Please note that during busy times such as Christmas there may be a slight delay in this processing time but also with the post itself, so best to order in plenty of time!
Once your order has been despatched you will receive an email notification (if you've entered your email address) - please check your spam as that's often where this ends up.
HOW WILL MY ORDER BE SENT?
Orders sent within the UK are sent via Royal Mail First Class. this *should* take 1-2 working days after notification of despatch, however once your order is in the post the timing is out of our control and we have no means to track standard delivery. I've been very lucky with my mail so far and had very few delays outside of Christmas, however the period between October-December is notoriously hectic with some orders taking 1-2 weeks to arrive so best to allow plenty of time.
Please allow an additional 4 working days after your expected delivery date before contacting us if your order hasn't arrived. For Europe, 10 working days and Rest of World 16 working days.
If your order is time sensitive I would strongly advise using the Special Delivery service. This is a Next Day by 1pm service from the point of despatch. Normal processing times apply prior to despatch. If your order is super urgent please do get in tough before - I will always do what I can to whizz something through! You can email me on firstname.lastname@example.org.
DUTY & CUSTOMS
Fearless Flamingo is a UK based business. If you live in a country where duty is payable on goods sent from the UK these fees are the responsibility of the purchaser and not included in the cost of the item.
ORDERS OF PRE-ORDER ITEMS
Occasionally we have certain items on pre-order. We endeavour to make sure shipping dates are shown clearly and if you have any questions please do get in touch. Please note that all items in your order will be shipped together - if your order contains other non pre-order items these will be sent together with the pre-order item as and when it becomes available. If you'd like these non pre-order items sent separately please place two orders (if your order is already in and you need the non pre-order items before do get in touch and we can set up an additional payment for the postage).