It very rarely happens thankfully but if you'd like to return an item please do so within 28 days of it being despatched. This is for non-personalised items only and they must be unused/unworn and in a sellable condition (to protect the contents we recommend using the original packaging assuming it's in tact).
If a refund is due it will be processed within 7 working days of receipt of the item. As we are a small business it will be your responsibility to pay the return cost of the postage. As you are the sender of the item, if it gets lost in the post you will need to contact your shipping service to claim compensation for loss (as such we recommend obtaining proof of postage and sending your item via a tracked service). As such we recommend obtaining proof of postage and sending your item via a tracked service. If you cannot provide proof of delivery for a return I'm afraid we cannot then reasonably refund you for the goods that you have sent to us.
Sale items, those found in the Outlet & Seconds collection or personalised items are non-returnable.
If you would like to exchange your item for a different size please follow the returns policy steps above for returning the item - it must be un-used/unworn and in a sellable condition. Your exchange item will be sent out within the processing times outlined above. Please note exchanges are only available for the same type of item (i.e. a print for a print but not a print for a t-shirt).
If there is a price difference between the exchang items (i.e. returning an A4 print for a larger print) you will be invoiced (and payment required) prior to despatch of the exchange item, and if you are due a refund (i.e. returning a large print for a smaller one) this will be processed on receipt of the return item.
Sale items, those found in the Outlet & Seconds collection or personalised items are non-exchangable.
WHERE DO I SEND THEM?
Please send returns/exchanges in an unused/unworn and sellable condition to the below address:
Fearless Flamingo, 12 Wyatt Park Road, London SW2 3TP
OOPS THIS ISN'T MY ORDER 🙈
We pride ourselves on getting it right first time but occasionally we slip up - if this has happened to you, firstly, huge apologies, secondly please get in touch with us at firstname.lastname@example.org and we will arrange for the correct items to be whizzed over to you along with the return of the other items.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a promo code for the value of your return. Once the returned item is received, a promo code will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.